At jl99, we take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have as a player based in the Philippines.
Last updated: 2025
This Privacy Policy applies to all users of jl99.biz. By using our platform, you agree to the collection and use of information as described here. For any questions, visit our FAQ page.
When you register and use jl99, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and your preferred payment details such as your GCash or bank account information. We also collect technical data automatically when you access our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and ensure the platform runs smoothly on your device. Additionally, we may collect information you voluntarily provide when you contact our support team or respond to surveys and promotions. All information collected is stored securely and is only accessible to authorised personnel within our organisation. We do not collect sensitive personal information beyond what is strictly necessary to operate the platform and comply with applicable Philippine regulations.
The personal information we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with responsible gaming and anti-money laundering requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your gameplay and session data help us personalise your experience, recommend relevant games, and improve the overall quality of the jl99 platform. We may also use aggregated, anonymised data for internal analytics and platform development purposes — this data cannot be used to identify you personally. If you have opted in to receive promotional communications, we may use your email or mobile number to inform you about relevant offers and new features. We will never use your personal information for purposes that are incompatible with those described in this policy without first obtaining your consent. You may update your communication preferences at any time by accessing your account settings or contacting our support team.
jl99 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by law or in response to a valid legal request. We may also share data within our corporate group for internal administrative and compliance purposes. Any third-party service providers we engage are carefully vetted and are required to maintain data protection standards consistent with this policy. We will notify you of any material changes to how your data is shared, to the extent permitted by law. Your data will never be transferred to a third party in a way that compromises your privacy rights under applicable Philippine law.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, as required by anti-money laundering regulations applicable in the Philippines. Technical logs and session data are generally retained for a shorter period and are reviewed periodically to ensure we are not holding data longer than necessary. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or for the resolution of outstanding disputes. We have implemented data minimisation practices to ensure that we do not hold more information than is necessary for the purposes described in this policy. Our data retention schedules are reviewed regularly to ensure they remain appropriate and compliant with evolving regulatory requirements. If you have questions about how long specific types of data are retained, you may contact our support team for further clarification.
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You also have the right to request corrections to any inaccurate or incomplete information in your account profile. If you believe that your data is being processed in a manner that is inconsistent with this policy or applicable law, you have the right to raise a concern with our support team or with the relevant data protection authority in the Philippines. You may request the deletion of your personal data, subject to our legal retention obligations, by submitting a written request through our support channels. You have the right to withdraw your consent to receive marketing communications at any time, without affecting the lawfulness of processing that occurred prior to your withdrawal. We are committed to responding to all data-related requests within a reasonable timeframe and to treating your privacy rights with the seriousness they deserve. If you wish to exercise any of these rights, please reach out to us via the contact details provided on our platform.
We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. Our platform uses industry-standard encryption protocols to secure data transmitted between your device and our servers, ensuring that your login credentials and payment details are protected at all times. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant authorities in accordance with applicable Philippine law and within the timeframes required. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jl99 account and to keep your login details confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal and regulatory requirements in the Philippines. When we make material changes to this policy, we will publish the updated version on this page with a revised effective date, and we may also notify you directly via email or an in-platform notification. We encourage you to review this policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the jl99 platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request the closure of your account. We are committed to maintaining transparency about our data practices and will always provide clear, accessible information about how your personal data is handled. For any questions or concerns about this policy or your privacy rights, please visit our FAQ page or contact our support team directly.
These pages cover everything else you need to know before playing on jl99.
Read the full rules and conditions that govern your use of the jl99 platform and all its features.
Read TermsAccess tools and resources to help you manage your gaming activity and play within your personal limits.
Learn MoreGet quick answers to the most common questions Filipino players ask about accounts, payments, and games.
View FAQLearn about the jl99 platform, our mission, and why we built this experience specifically for Filipino players.
About jl99Now that you know how we protect your data, create your free account and enjoy slots, live casino, and bingo — all in Philippine pesos, all on mobile.